Happy Birthday to Linguistica International!

Happy Birthday Linguistica International… Six Years and Counting!

It’s probably not all that dignified to wish yourself a happy birthday, but once you reach the ripe old age of six, you tend not to care; after all, it’s our party and we’ll cry if we want to.

Thankfully though, there’ll be no tears, because Linguistica International has had another barnstorming year. We actually can’t believe how lucky we’ve been, and we want to sincerely thank each and every one of our fantastic clients for their continued business, and all of our mother tongue translators for the exceptional standard of their work.

The Early Days…

To say the success we have experienced to date is unexpected would not be true; after all, we wouldn’t have started a business if we expected it to fail. But we certainly have been surprised by the tremendous growth we’ve achieved to date.

We formed Linguistica International in 2008, right at the start of the economic crisis. The downturn was beginning to kick in and many of our friends and colleagues thought we were crazy to start our own business at such a precarious time.

The business itself began in the spare room of a frustrated translator. The source of the frustration was the lack of professionalism and the sloppy work that so many translation agencies were willing to let slide. The realisation dawned on us that the only way to produce the calibre of work we were happy to put our names to was to set up on our own. Yes, the timing might have been bad, but it really was our only option.

Sustained Growth

Linguistica International was born in a time of austerity, but we’re incredibly proud that during these bleak years for many, we were able to grow our business year-on-year while a number of our competitors were forced to fold. In fact, through the recession we achieved an average annual growth of 50 percent.

Now the economic situation is looking just a little bit brighter we have been able to increase our rate of growth substantially, so much so that are we already 55 percent up on our end of year figures for 2013. And all this is thanks to the hard work of our dedicated team.

Client Retention Rates

The underlying reason for our success is the quality of translation we insist on. We did not start this business to become the type of sloppy translation agency we were desperate to get away from. We had a simple choice: to rush through a piece of work and deliver mediocre translations that underwhelm our clients; or take the time to produce a piece of work that we can be proud of. No contest!

So far our drive to produce the highest quality work has been reflected in our customer retention rates. We currently retain 90 percent of our clients. In 2015, we want it to be 100 percent!

Whether you’d like to wish us a happy birthday, or simply put an order in for some work, we’d love to hear from you. Please call +44 2392 987 765 or email: info@linguistica-international.com to get in touch.

 

 

 

 

 

 

 

 

The fine line between localisation and globalisation

Treading The Fine Line Between Localisation And Globalisation

No brand can be all things to all people, but that doesn’t prevent companies from having a darn good go. As a professional translation team that works with global brands such as Santander and Manchester United, as well as many small and medium-sized enterprises, we are constantly treading the fine line between localisation and globalisation. Huge brands want the familiarity and personal service associated with local brands, while genuinely local brands strive to convey the trust and credibility commonly associated with bigger businesses.

Building a strong global brand has never been easy, but once achieved, it does create an array of efficiency benefits that can give globalised businesses the upper hand. However, every new market is different, and a standardised approach will often lack the common touch people love.

A new brand entering into a new market has to work harder than established native brands to grab the attention of potential customers. Localisation is one approach global business use to earn the trust and respect of local people, and to position their brand closer to the consumer. But is localisation always the best approach?

The decision to localise

Localisation is an expensive process, so the decision whether to localise your business for specific markets requires plenty of research and analysis. However, in some cases the decision is simple.

For example, if your business strategy relies on local work or production, or if your original brand is based on colours or a name indicative of another culture, the localisation of your message to create a brand with a local look and feel will be central to your success.

However, the localisation decision is rarely so black and white. In most cases the fine line between brand features and cultural adaptation can cause companies to struggle with questions like:

  • Do the brand’s colours create a favourable impression in the foreign market?
  • Are the brand’s icons clearly understood in the new market?
  • Does your tagline translate into other languages without losing its meaning?
  • Is your offering even relevant to consumers living in this other culture?
  • Are poor sales the result of a reluctance to localise, or are they simply the result of insufficient demand?

The issue is: to what extent do multinational companies integrate or differentiate their operations between separate national markets?

The benefits of localisation

  • Gain a competitive advantage – If the competition localises its products or is made up of native producers, localisation will help you keep up. Alternatively, selling and serving your customers in their own language will give you a definite advantage over competitors with English-only products.
  • Show commitment to international customers – A localised website for specific customer groups highlights the company’s commitment to delivering information to consumers in their native tongue.
  • Build a strong local and international image – A localised presence will help your business project a strong international image that will benefit customers globally and locally.
  • Communicate effectively with customers and prospects – The localisation of your customer support operations can help international users better understand and apply your products and services. The result is an improved customer experience.
  • Improve market penetration – Localising your products will give customers in new markets a compelling reason to buy your products. Increasing market penetration in existing markets through localisation also represents a cost effective alternative to entering new international regions.

As a British company, it’s all too easy to think of English as the language of your business. In reality, the language of your business is the language of the customer. A professional localisation service can help your business find its voice in any market.

For more information abut localising your business’ key messages, please get in touch with our experienced team of mother tongue linguists today.

Dodgy translation

How Can You Be Sure That Your Translation Isn’t Terrible?

It’s one thing getting a sales brochure translated into Spanish or translating an important contract into Mandarin, and it’s another thing making sure the finished article is word perfect.

Finding a translator is simple enough, but feeling confident that the foreign language finished article is spot on is a far trickier task. Unfortunately, it may not be not until your Spanish brochure provokes sniggers in Madrid or your Mandarin contract leaves you in a legal jumble that you’ll discover your translation is less than perfect.

A multilingual pickle

Multilingual pickle

So how can you solve this multilingual pickle? The whole reason you need to work with a translator is because you don’t speak the language. But if you can’t speak the language, you can’t vouch for the quality of the translation. Sales copy could be dry and fail to convey your brand identity in the hands of your Arabic translator. Your live Greek telephone interpreter could garble your message and lose you a valuable lead…

It’s a catch 22 which can really play on your mind if you’re not confident about the translation service you’re using, particularly if your working relationship is new. Fortunately, there are a few checks you can perform and tests you can do to make sure that the translation you’re receiving is top notch…

1. Hire a proofreader or editor

If you have any concerns about the accuracy, fluency or style of a piece of translation work you have had done, the services of a native speaking proofreader or editor will put your mind at rest.

If you simply want to ensure the translation is accurate, ask a proofread to look over the text and provide a report on accuracy of spelling and grammar. If you have more in-depth concerns about the tone, sense and style, look for a native speaking editor to report back on the overall feel and tone of voice of the piece in the translated language.

Of course, there’s no guarantee that your proofreader or editor will be of a high quality, but the more eyes you run your translation under, the more confident you can be that your original translator has hit the nail on the head.

2. Look for accreditations

Accreditations from professional associations are a good sign that your translator knows what they are doing. There are lots of these associations all over the world, some common acronyms to look out for include:

The BDÜ (Germany)
The GTI (Global Translation Institute)
The CiOL or the ITI (UK)
The ATA (US)
The JAT (Japan)

3. Phone a friend

Who wants to be a millionaire german

If you have a contact fluent in the language of translation , take a few moments of their precious time to run the translation past them. It doesn’t matter if they do not speak your language fluently or aren’t trained as an editor – if there’s something seriously squiffy or not on brand, they’ll be able to identify a problem which you can then discuss with your translator or an alternative provider.

4. Run a “back translation”

If you’re just starting out with a new translator and want to build trust, consider asking another provider to back translate the copy. This means that you ask another service to translate your translation back into your native language to check for accuracy and style. If you get back something similar to your original piece, your original translator’s probably doing a pretty good job!

There are, however, a few things to watch out for with this kind of approach:

    • If the back translation guys are aware that they are checking another translator’s work, they may accentuate the negative in order to snaffle your business
    • A poor translation could be the fault of inaccurate work on the part of the back translator – not the original translator – and it will be hard for you to tell

5. Pay another company to check your translation

Red Pen - MistakeInstead of running a blind “back translation” (where the other company are unaware they are “checking” another translator’s work), many translators offer a proofing or error checking service which you can use to review your original translator’s output. Unfortunately, these services are effectively paid to find errors, which can mean that a perfectly accurate and stylistically spot on piece of translation work is unfairly subject to the big red pen.

Ultimately, feeling confident in a translation service is all about building trust. The tests and checks outlined above can highlight potential issues , but they’re not as effective when it comes to identifying outstanding translation. Confidence in your translator can be gained through relationship building and confirmation from unbiased native speakers. Bad translation can be ruled out with our suggested tests.

Looking for an outstanding translator who really understands your needs, whether you’re marketing a product or negotiating a highly technical contract? Perhaps you’re interested in fair, impartial back translation to ensure your translator’s quality? Explore Linguistica International’s services online or tell us all about your experiences in the comments section below.

People celebrating International Translation Day

Happy International Translation Day!

Imagine it’s the 30th September. That shouldn’t be too difficult. It’s a Tuesday, so you’re probably at work, the weather’s reasonable, dry and quite balmy for the time of year, and it’s only flippin’ International Translation Day!

That’s right. As firm believers in fashionably late, Linguistica International is here just a week on from the main event to spread a little Translation Day cheer. So party hats on please and goodie bags at the ready as we celebrate International Translation Day in style.

First, a little history

Before things get out of hand, let’s step back in time to the inaugural International Translation Day. It’s 1953 and International Translation Day has just been established by the International Federation of Translators (FIT), making it one of the more recent entries into the calendar of world events. In 1991, the FIT launched the idea of an officially recognised day to show the solidarity of the translation community and promote the translation profession.

The date of International Translation Day, the 30th September, was chosen to coincide with the feast of St. Jerome. This Christian scholar and priest was the first person to translate the Bible into Latin from the original Hebrew, making it accessible to a much wider audience. For these services rendered, St Jerome is universally acknowledged as the patron saint of translators.

Some other international celebration days

We thought we’d take a quick look at a few other international days of celebration to add a little context.

• Today (8th October) is simultaneously Pet Obesity Awareness Day, World Octopus Day and Bring your Teddy Bear to Work Day
• Yesterday was International Bathtub Day
• Tomorrow will be Mouldy Cheese Day

So that should give you some idea of the gravitas of International Translation Day, which is why we’re making such a fuss!

Translation Day party games

For all you aspiring translators, here are a few translation party games that can help to improve your foreign language skills.

Sporcle offer a range of free translation games, from foreign language basics to deciphering a range of badly translated movie quotes. There’s something for every level of language ability, from beginners to language experts.

Of course, there is a huge difference between being bilingual and working as a professional translator. At Linguistica International, the quality of all our translations is assured by the use of professional mother tongue translators with at least five years’ language experience and relevant translation qualifications.

Fascinating translation facts

Did you know that:

• A typical professional translator will translate between 300,000 and 1,000,000 words per year!
• The Bible is not the most translated book – at least in full. A 2011 Jehovah’s Witnesses publication “Listen to God and Live Forever” has been translated into more languages.
• Pinocchio, written by Carlo Collodi, has been translated from the original Italian into over 240 languages.
• Bilinguals are often found to be more creative, better problem solvers and better planners than monolinguals.
• 99 percent of Latvians can speak two or more languages, compared with just 18 percent of Americans.
• Papua New Guinea is the most linguistically diverse country, with 830 indigenous languages.
• A total of 3.457 billion people speak the world’s ten most popular languages. That’s almost half the population of the planet, despite the fact that there are over 6,000 different languages and cultures across the world.

Stay tuned to the Linguistica International blog as we pack our party frocks away and get back to business in the coming weeks with more translation hints, tips and critiques. For more information about how we can help your business, please get in touch with our friendly translation team today.

 

 

 

Multilingual SEO

5 Common Multilingual SEO Mistakes You Should Avoid

Going global can be daunting. Of course it can. You’re opening up your business to a diverse range of challenges, regulations and cultural differences that can make your business vulnerable. However, with burgeoning markets in South America, South East Asia and India, it’s clear to see why going global is a risk so many businesses are willing to take.

In the US, one in every two people purchases goods and services online. In the UK, this figure drops to one in three. In Latin America, it’s one in six; while in South East Asia, just one in eight people buy goods and services online.

In the saturated US and UK markets, the cost of search engine optimisation (SEO) is escalating beyond the reach of many smaller operators. The top rankings for the most competitive search terms are the preserve of large corporations with bumper budgets. But there are plenty of opportunities for smaller operators overseas, as long as you avoid these 5 common multilingual SEO mistakes.

1. Choosing the wrong keywords

This is a big mistake that can spell disaster for your efforts overseas. Too many businesses rush the keyword research stage of the process, failing to recognise its role in underpinning their entire SEO strategy.

The mishap so many businesses make is to perform a literal translation of keywords from their domestic market. Instead, an entirely new set of keyword research should be completed in the native language of the new market. This will reveal the search volume and competition for the terms the native population are searching for.

2. Pinning all your hopes on Google

Google might call the shots on our fair isle, dominating internet search with an 89 percent share of the market, but this is not replicated across the rest of the world. Yahoo and Bing share a number of bolt holes, while native search engines such as Yandex in Russia, Baidu in China and Naver in South Korea rule the roost.

To succeed overseas, you need to dance to the beat of the dominant search engine’s drum. Each will have its own algorithms and indexing policy to attribute rankings to your website. And if you’re unsure how to appease the native search engines, consult a local expert.

3. Failing to make Multilingual mark-ups

Excuse us for a second while we get technical, but this is a really important point. You need to tell Google that certain parts of your website content have been created specifically for other locations. It can be a pretty complicated process, but here’s everything you need to know.

4. A lack of local domains

Your website domain can play an important part in the success of your website overseas. Many larger companies choose to use a .com as their top level domain, with subdirectories for websites designed for international markets. If you have ‘.co.uk’ website, you should certainly consider a country specific domain such as .fr (France) or .es (Spain) etc. This creates reassurance and familiarity amongst local customers.

5. Ignoring local market trends

Despite the reduced level of competition, you’ll still need to build links to your local domain to rank in the organic search listings for your most competitive key terms. Understanding local market trends and the variations in internet usage between markets should form the basis of your SEO strategy. In Korea, a good blog is essential. If you want to rank in China, having servers located in China will certainly help you along.

Have you learnt any of these lessons the hard way? Are there any other mistakes you’ve made that have halted your progress? Please leave your two cents’ worth in the comments section below.

DYI short text translation does not always end well

The problems posed by short text translation

At one time or another we’ve all been exposed to a hapless example of short text translation. As you can see from the picture above, poor use of language and clumsy translation often stands in the way of the very best attentions to inform, intrigue, or merely keep us away from harm.

The problems posed by short text translation are well known by industry experts and all those of you have come across amusing translation mistakes of your own. The trouble is, with such short pieces of text, some businesses find it just too tempting to save a couple of quid by attempting some translations of their own, often with the help of Google translate. Our experience in the industry has taught us that, however easy a spot of short text translation might seem, it’s one area which is always best left to the professionals.

Common short text translation mistakes

The Rush Job

Many of the companies that turn to us for professional translation assistance are working to tight budgets and deadlines. That’s fine by us, because we can turn projects around nice and quickly to meet even the most demanding deadlines. But what happens when there’s a last minute change to a document we’ve already translated, or a few words are added to a brochure, document or website page? That’s when mistakes can occur.

Rather than sending the extra text back to the professionals, sometimes marketing managers and web developers opt to take a short cut. So, off they go to Google translate; and therein lies their mistake.

Google translate is an incredibly clever tool for producing very general translations, but when you need a piece of text to be precise, as all good short text communications should be, automated translation tools are of next to no use.

The Contextual Cock-Up

Context is essential in accurate language translation. With so many homonyms at play, creating an accurate translation is only possible when a word is considered in context. At the last count, there were an estimated 6,139 documented homonyms in the English language, so there’s plenty of room for error.

For example, the word ‘bear’ can mean:

• To hold up; support: To bear the weight of a roof
• To give birth to: To bear a child
• To produce by natural growth: A tree that bears fruit
• The big, cuddly (sometimes aggressive) animal you find in the woods

Put the word ‘bear’ into Google translate and you never know which meaning your translation will assume. Get it wrong, and you’ll be left with a short text translation that makes a laughing stock of your best laid plans.

So, the moral of this story is: Whether it’s a big chunk of text or just a handful of words, the only way to be assured of a word perfect translation is to work with mother tongue linguists who understand the nuances and context of their language.

Have you seen any short translation blunders you’d like to share? Please leave your examples in the comments section below.

Image credits: Chris Radley

 

Cross-cultural communication is not always easy!

The importance of effective cross-cultural communication

In today’s globalised business environment, effective cross-cultural communication and competence is more important than ever before. With the economic downturn and opportunities created by the web, many businesses that previously lacked the infrastructure to expand are now venturing into new markets overseas.

A business’ ability to communicate across cultural divides is key to the level of success it can expect to achieve in foreign markets. While expansion into Western Europe or North America may provide linguistic divides, the cultural diversity at play is relatively minimal. However, cast your eyes further afield, to Asia, Eastern Europe or South America, and there’s a cultural chasm that can lead to misunderstandings and damaging blunders that can cost you prospective customers and clients.

The barriers to cross-cultural communication

Cultural generalisations and stereotypes can present a huge challenge for businesses with international aspirations. A simple choice such as a translation service rather than a full transcreation of your website can alienate prospective customers and limit the success of your expansion overseas.

In many cases there are cross-cultural communication ‘rules’ a business will not know exist. Then there are the nuances of language that a simple translation will not account for. The recreation of your website by a mother-tongue linguist who lives in the target country will ensure your marketing communications take account of the relevant linguistic and cultural conventions.

The evolution of language

Companies that successfully make their mark on overseas markets pay attention to the trends and evolution present in language. The introduction of social media presents both a challenge and an opportunity for overseas companies. While this platform levels the playing field by allowing new entrants with minimal budgets to compete with established, domestic based businesses, the colloquial language on social media can make if difficult for non-domestic businesses to build a following.

Improving your cross-cultural communication skills

Your level of domestic communication and people skills count for nothing when you set foot in new markets. Of course, an organisation’s ability to communicate effectively overseas will improve with international experience and increased exposure to different cultures. However, if you want to hit the ground running, here are a few methods of improving your cross-cultural communication.

• A simple telephone interpretation service can help you communicate with foreign clients and customers from the off. Fast, effective communication allows you to bypass language barriers and cross cultural divides without having to invest heavily in a foreign language customer service team.

Foreign language copywriting allows you to market to overseas customers in an authentic and believable way. Creating native marketing materials can convince overseas customers they are dealing with a domestic supplier.

• Businesses based in the UK can pay a small fee for a native business address and phone number to win the trust of overseas customers. An overseas business address and phone number is a thinly veiled façade if your website is written in English, but if you’ve gone to the trouble of transcreating your website under a foreign URL, a native address and phone number are the perfect finishing touch.

Has your business borne the brunt of any cross-cultural communication blunders? Perhaps you’re currently expanding into new markets overseas? Either way, we’d love to hear from you, so please share your experiences in the comments section below.

 

International marketing

Expanding overseas? Here are three tips to help market your business online

Irrespective of your size or your particular offering, any business with aspirations of trading overseas must effectively increase awareness of their brand, products and services in this new market. In many cases, the success of such a venture is often reliant on the company’s ability to market their website effectively in multiple locations. However, this is often overlooked, resulting in underwhelming search engine visibility in each location.

Before making the decision to expand overseas, it is essential you have a good grasp of international online marketing best practice to give your business a firm footing in foreign search. So, without further ado, here are our three top online marketing tips for businesses expanding abroad.

Structuring your website

One of the quickest and most common methods of targeting a website at an international audience is to add country or language specific pages to your existing website. This, of course, is dependent on both the size and the primary purpose of your website. The most cost effective strategy is to produce a small number of localised pages and add them to your existing website. Alternatively, you could create an entire website for each market that features only localised content.

There are problems associated with localised content on a predominantly English website. You might create a great French landing page that initially attracts plenty of French visitors, but if the rest of the site is in English, this targeted offering will struggle to convert.

On the other hand, transcreating your entire website with localised content will be expensive and time consuming. However, when those leads do come, they’re much more likely to convert.

Improve your cross-cultural competency

With the overseas expansion opportunities provided by the web, the need for strong cross-cultural competency in today’s businesses is more important than ever before. Having a keen grasp of the cultural assumptions and biases you operate within and how they change as you expand overseas can help you identify differences that may jeopardise your success overseas.

To create a brand localised customers can relate to and do business with, consider the cultural norms in that country and how they might differ between different age groups, genders and geographical areas. The more you understand and respect a country’s culture, the easier it is to localise your business’ message.

Customise your search engine marketing tactics

Search engine visibility is reliant on the right mixture of keywords, localised content and targeting the most appropriate search engine for that particular market.

Targeting the right search engine – While Google rules the roost for the majority of English speaking customers, international use of search engines can vary considerably. Local markets are often best served by more niche search engines which do not serve up English-language content, so do your research and adhere to the best practice as prescribed by your target search engine.

Localising content – Don’t serve up second-rate content to your international customers and expect to be successful in your online marketing efforts overseas. A simple translation of English content is never enough. Whenever possible, you should localise your content, services and products to meet the needs of each market you serve. However, this approach can be costly, so weigh-up all your options before you commit.

Choosing your native keywords – The keywords that identify your products and services in English might not translate when operating abroad. Use the skill of a native search engine marketer to research the most commonly used keywords in your target language. Keywords are often influenced by culture and the idiosyncrasies of language, so a little research now can save you time and money further down the line.

What are your tips for marketing your online business internationally? Have you enjoyed success overseas? We’d love to hear from you, so please leave your thoughts in the comments section below.

 

All aboard the Linguistica blog

All aboard the Linguistica blog

Hello there, and welcome to the very first instalment of the Linguistica blog. In this, the blogging equivalent of a champagne bottle across the bow of a ship, we will tell you a little bit about who we are, what we do and why you’d be mad not to tune into our blog every other week. If it’s prescient news from the translation industry you’re looking for, along with the latest hints, tips, advice and critiques to steer your business to global success, this is the only resource you’ll need online. But first, some niceties…

Introducing our bloggers

Here at Linguistica, we have some of the industry’s most experienced translation and linguistics professionals at the helm. You’ve probably all experienced the frustration of working for a company that doesn’t do things as well at it could. Well, sometimes you just have to show them how it’s done.

So we joined forces to create a translation company that produces the highest quality translation, transcreation, copywriting, proofreading and interpreting services for discerning clients. We never cut corners, we only work with professionally qualified mother tongue linguists with a minimum of five years’ industry specific experience, and perhaps most importantly, we are committed to exceptional customer care.

Our bloggers’ raison d’être

We want to be your first and only port of call for translation tips and advice. Our sage-like in-house experts will dig deep into the recesses of their experience working with global brands like Manchester United and Santander to produce insightful and actionable blog posts that help you achieve your global business goals.

From digital marketing tips in multicultural societies to the intricacies of financial and legal translations, we will serve up the juicy titbits that help your business flourish overseas, both online and off.

We’d love you to get in touch!

We want this blog to become your go-to resource for all the localisation and translation advice you need. This blog is written purely for you, our readers, so the more we hear from you the better. Do you have a topic you’d like us to cover? Would you like further clarification about a subject we’ve touched upon? Perhaps you’d just like to share your translation experiences or successes? Whatever your reason for getting in touch, please leave your two cents’ worth in the comments section below and we’ll be sure to get back to you.

Alternatively, if you’d like to discuss any of our services directly, please call +44 2392 987 765 or email: info@linguistica-internatonal.com.