Language implications of GDPR

The Language Implications of GDPR for your Global Business

The EU’s General Data Protection Regulation (GDPR) will come into force on 25 May and have a significant impact on businesses of every shape and size. In simple terms, the GDPR will change the way businesses collect, store and use personal data, with implications that go far beyond IT and impact the way marketing and sales activities are handled.

Research has shown that even global businesses aren’t ready for the new regulations, with just a third (33%) currently having a plan in place to comply with GDPR. For international organisations, preparing for GDPR will require training in every part of their business to understand how to handle the new rules. It could also be necessary to put new language resources in place to meet the requirements of the regulations.

How could GDPR affect your business?

If your business has customers in the EU then the GDPR rules will impact the way you store, process and share their personal information. Failure to comply with the new rules could lead to fines of up to 4 percent of annual turnover. And, although the GDPR is an EU directive, the UK government has confirmed the new rules will be implemented regardless of the form our withdrawal from Europe takes, so don’t think Brexit will save you!

On a day-to-day basis, GDPR will bring significant administrative responsibilities. For example, if anyone asks to see what information you hold about them, you will have to respond within 40 days with copies of all their personal data and details about where the data has come from. Consumers will also have the right to move, copy or transfer data from one form to another so this need for data portability will have to be met.

Clearly, these requirements are going to be challenging for many businesses to meet. Here’s a 12-point checklist (pdf) from the Information Commissioner’s Office to help you prepare for the May deadline.

The linguistic challenge

So what linguistic challenges does the GDPR introduce? Well, one of the requirements of the regulation is that data holders must communicate with those they hold data about in the event of a breach.

That means, if customer data is stolen then organisations must notify the affected individuals ‘without undue delay’. You need to tell them what has happened, what the consequences are likely to be and what they need to do to protect themselves. The rules also state that this should be done in a dedicated message that must be clear and concise.

But drafting a letter to explain what has happened and what customers need to do might only be a small part of your obligations. If there’s a significant data breach, you may also need to set up a dedicated response team to handle customer queries in whatever language they speak.

How can we help?

So how do you communicate clearly when you hold data about customers from around the EU? That’s where an outsourced language team can help.

At Linguistica International, we can work with you as and when you need us, creating word-perfect messages for your EU customers and dealing with any queries you receive quickly and efficiently. For more information, please call 02392 987 765 or email

The language class system

The Language Class System: How Desirable is your Language?

Class systems will be familiar to almost everyone around the world. Us Brits, in particular, are renowned for our entrenched class system. In fact, if you want a laugh, try this social class calculator to see which of the UK’s seven social classes you fit into.

But it’s not just the British who are obsessed with class. Like it or not, there’s even a class system for languages, with countries around the world attaching a higher status to some languages than others. In multilingual countries, the status of a language carries so much weight that it determines whether it thrives or struggles to survive over the long term.

Anecdotal evidence of the language class system

There are many examples of the language class system in practice around the world. For example, in US schools, many students prefer not to and even refuse to learn Spanish because they see it as a lower-class language. Instead, they choose to learn languages they perceive to be aspirational, such as French or Italian, which in reality are of less practical use.

It is also common for immigrants to encourage their own children to speak the language of their destination country and not value their own native tongue. A consequence of this classism is that native language skills rarely last long across immigrant populations.

Another example of language classism can be seen in the cultural melting pot that is Eurovision. Certain countries like Denmark and Azerbaijan have never entered a song in their own language. Instead, they borrow languages like English, French and Spanish.

Additive and subtractive bilingualism

It’s fairly unusual for a language to have an almost universal high status, but English enjoys a high social cachet almost everywhere you go. However, most other languages are the subject of ‘additive’ or ‘subtractive’ bilingualism based on the region they are spoken in.

Subtractive bilingualism – In the multilingual Netherlands, those speaking languages like Dutch, English and German won’t be expected to give up their language due to their high status in that region. However, Polish, Turkish or Arabic speakers would be expected to add to their existing canon with a high-status language such as English or Dutch. This is an example of subtractive bilingualism, as the native languages of immigrants are quickly replaced.

Additive bilingualism – Over the last decade, the Polish language has become much more widely spoken in the UK, where it recently became the second-largest minority language after Welsh. There have also been some efforts to encourage Polish language education in the UK, which is an example of additive bilingualism in action. The fact that Urdu, Punjabi and Gujarati are also taught in some UK schools shows there is an element of additive bilingualism taking place.

Where English dominates it’s difficult to compete

Two of the laziest countries in terms of language learning are undoubtedly the UK and the US. The high status of the English language around the world reinforces its dominance in countries where English is the native language and that makes it difficult for other languages to compete.

However, when it comes to marketing businesses and selling goods and services overseas, the dominance of the English language means UK companies often need a little assistance, and that’s where we can help.

At Linguistica International, we provide leading translation, transcreation, copywriting and telephone interpreting services that allow you to speak your target market’s language, wherever you are. To find out more, please email or call 02392 987 765 today.